CPV review: Decision 6 - strengthen data collection and apply sanctions to KPI model

Decision 6 is to strengthen data gathering and apply sanctions to key performance indicators (KPI) model.

The table below provides an overview of the decision.

TimeframeImplementation over 2 to 3 years (with industry consultation)
Approval statusApproved
Implementation statusIn progress
PriorityHigh
Related decisionDecision 2 - KPIs and sanctions for multiple purpose taxis

Summary

The Northern Territory (NT) Government will review current KPI requirements to ensure quality services.

This will be done in consultation with industry.

The introduction of sanctions where industry fails to meet the agreed KPI standards will also be considered.

Status

The NT Government has actively been in consultation with the CPVRAF to identify KPIs and any sanctions that may apply to KPI breaches.

Following agreement among CPVRAF members, the NT Government is currently establishing a CPVRAF sub-working group involving key members of the CPV industry to assist with establishing appropriate and achievable KPIs.

This decision will be implemented with decision 2 - KPIs and sanctions for multiple purpose taxis.


Last updated: 25 November 2022

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