CPV review: Decision 3b - monitor driver trip refusals
Decision 3b is to monitor driver trip refusals and sanctions for illegal refusals.
The table below provides an overview of the decision.
| Timeframe | 12 months with ongoing industry consultation |
|---|---|
| Approval status | Approved |
| Implementation status | To be actioned |
| Priority | Medium |
Summary
Actively monitor driver trip refusal, educate drivers and impose sanctions where refusal is not legal.
The Northern Territory (NT) Government, in consultation with industry, will develop a strategy for improving the monitoring of fare refusals.
Monitoring may be achieved through:
- improved complaint reporting systems
- increased compliance activities outside of business hours.
The NT Government will develop a communication strategy to provide education to passengers and industry about obligations to accept fares.
Status
The NT Government will be collaborating with:
- the CPVRAF to establish monitoring strategies
- networks to identify mandatory reporting standards.
More information to follow.
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