CPV review: Decision 3b - monitor driver trip refusals

Decision 3b is to monitor driver trip refusals and sanctions for illegal refusals.

The table below provides an overview of the decision.

Timeframe12 months with ongoing industry consultation
Approval statusApproved
Implementation statusTo be actioned


Actively monitor driver trip refusal, educate drivers and impose sanctions where refusal is not legal.

The Northern Territory (NT) Government, in consultation with industry, will develop a strategy for improving the monitoring of fare refusals.

Monitoring may be achieved through:

  • improved complaint reporting systems
  • increased compliance activities outside of business hours.

The NT Government will develop a communication strategy to provide education to passengers and industry about obligations to accept fares.


The NT Government will be collaborating with:

  • the CPVRAF to establish monitoring strategies
  • networks to identify mandatory reporting standards.

More information to follow.

Last updated: 25 November 2022

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