Electronic payment surcharges

Surcharges on non-cash payments

From 1 October 2016 the electronic payment surcharge has reduced from 10% to a maximum of 5% (including GST).

An electronic payment and non-cash payment surcharge is the fee which is incurred when a passenger uses a credit, debit or charge card, manual voucher, e-ticket or smartphone apps to pay for the taxi fare.

How is the surcharge calculated

The 5% surcharge is the maximum amount that can be charged on top of the fare and is inclusive of GST. The below example demonstrates how the electronic surcharge fee is applied.

Previous surcharge of 10% plus GST



Surcharge 10%(GST exclusive)


GST on surcharge


Total Fare


New maximum surcharge of 5% including GST (01/10/2016)



Surcharge 5% (GST inclusive)




Total Fare


What happens if there is a problem

If you experience a problem please contact the Compliance Unit of the Commercial Passenger Vehicles Branch on:

Email: cpv.compliance@nt.gov.au

Phone: 8924 7580

Online: Website feedback form

Last updated: 28 November 2017